Terms and conditions
The terms that apply to moves, packing and storage carried out by Movers Nationwide Ltd.
1. Quotes from Movers Nationwide Ltd
1.1 What our quote includes
Each quote itemises the charges and lists the requested date and time, the number of crew assigned and the addresses where the work will take place.
1.2 What our quote does not include
Unless stated otherwise, quotes do not include insurance above the standard cover, cancellation or postponement waivers, or government fees and taxes.
1.2.1 Work not included
Unless agreed in writing beforehand, the following are not included: furniture assembly or disassembly (with some exceptions), work on appliances, flooring, excluded items, and garden structures.
1.2.2 Additional charges
Extra charges may apply for heavy or large items, collections from upper floors without suitable lift access, restricted access or unsuitable driveways, and requests for access to stored goods.
2. Your responsibilities
2.1 Legal right to the goods
You confirm that you own, or have authority over, the goods being moved, and you must tell us of any change in ownership. You agree to compensate us for any loss we suffer as a result of a breach of this condition.
2.2 Items we will not move or store
We do not move or store hazardous, valuable, perishable, living, restricted or illegal items. Items of this kind that are handed over without our agreement may be disposed of at your cost.
2.3 Valuation cover
Before the move you must choose either full valuation cover or accept our standard released valuation.
2.4 Specialty items
Specialty items such as pool tables, pianos and safes carry an additional charge on top of the standard rate.
2.5 Scheduling and cancellation
Changes of date or cancellations need at least 72 hours' notice (96 hours for Monday moves). Late cancellation or rescheduling means the deposit is forfeited and further fees may apply.
2.6 Booking deposit
A deposit must be paid at the time of booking before your date is reserved.
2.7 Self-packing
If you are packing yourself, everything must be packed before the scheduled date. Extra time spent packing on the day may be charged.
2.8 Parking and access
You must arrange parking and loading space at both addresses, and tell us at least 24 hours in advance if the van cannot access your driveway. We are not liable for damage to driveways.
2.9 Payment
Payment in full is due at the end of the move unless otherwise agreed in writing.
2.10 Claims
Any loss or damage must be reported in writing at handover or within seven days of delivery. This period can be extended if you ask us in writing.
3. Our liability for loss or damage
3.1 Right of refusal
We may decline a move that is unsafe, unsanitary or abusive, or that is not a household move. In that case the deposit is forfeited and a minimum one-hour labour charge may apply.
3.2 Right to repair
We may repair a damaged item first. If you repair it before giving us that chance, our liability is limited.
3.3 What is not covered
Items packed by you, furniture that was not padded, special-care items that were not protected, and clay, porcelain, ceramic or glass planters are excluded from cover.
3.4 Items we pack and move
Items we pack, and items damaged on site while in our possession, are covered under released valuation, subject to the exclusions above.
3.5 Items you pack
Items you pack that are damaged in transit are reimbursed at a fixed rate based on weight.
3.6 If you drive
We are not responsible for goods damaged during transport that you carry out yourself.
3.7 Placement of items
If an item cannot be placed where you ask without risk of damage, you may be asked to sign a release before we place it.
3.8 Disassembly and installation
Connecting appliances, fitting drum locks on front-loading washing machines and any electrical damage are generally excluded.
3.9 Existing damage
We are not liable for damage that existed before the move or that happens after the service is completed.
3.10 Damage-prone goods
Pressed or particle-board furniture has very limited liability value, and we do not dismantle or reassemble it.
3.11 Weather
Damage caused by bad weather is excluded.
3.12 Valuables
Documents, medicines, jewellery, cash and irreplaceable items are not moved or covered. Please keep them with you.
3.13 Delays
Delays in transit are excluded unless caused by our negligence or breach. We may hold goods until outstanding charges are paid.
3.14 Arrival times
Arrival times are estimates. We will tell you about any significant delay.
4. General
4.1 Route and method
We choose the method, route and storage location for your move.
4.2 Disputes
In arbitration or court proceedings, the successful party may recover its reasonable legal fees and costs.
4.3 Law
These terms are governed by the laws of the United Kingdom.
Questions
If anything in these terms is unclear, contact us at contact@moversnationwide.co.uk or call 0330 1132 496 before you book.
Call 0330 1132 496 for a moving quote
Or send a short video of your home on WhatsApp. We’ll come back with a quote within a couple of hours.