Frequently asked questions

Record a short video survey of your home on your phone and send it to us on WhatsApp, or fill in the quote form. A member of our team will come back to you within a couple of hours with a quote and a point of contact.

Call our customer services team on 0330 1132 496 and they'll talk you through the express moving service we can offer.

Your quote itemises the charges and lists the date and time, the number of crew and the addresses we'll work at. Anything not included, such as specialty items or extra services, is listed separately.

We promise to beat any genuine quote without cutting corners on the service.

Yes. A deposit is paid at booking to reserve your date. Full details are in our terms and conditions.

Yes. You'll get a courtesy call 24 hours before your move to confirm times and access.

We offer a packing service, so just let us know before the move. You can also pack your own things to keep costs down. If you do, please finish packing before we arrive.

Yes. Tell us which items need it when you ask for a quote.

Please arrange parking or a loading space at both addresses, and tell us at least 24 hours ahead if the van won't be able to get onto your driveway.

We move nearly all items. Please tell us in advance if something may need a third mover or special equipment, such as a piano or a safe.

They're padded and shrink-wrapped to protect them.

Standard goods in transit insurance is provided on every move. For valuable possessions, a higher level of cover is advisable.

We don't move hazardous, perishable or illegal items, or valuables such as cash, jewellery and important documents. Please keep those with you.

Packing, furniture dismantling and assembly, storage, house and office clearing and cleaning, and commercial moves.

We cover all major towns and cities across England, Scotland and Wales. See the areas we cover.

We always aim for 100% customer satisfaction. If we fall short, email contact@moversnationwide.co.uk and we'll explain our complaints procedure.